Vineland, NJ – While great strides have been made toward the goal of a “paperless office” in recent decades, a five-year corporate study (BNET Business Wire – April 23, 1996) found that faxing still prevails over e-mail in American business. E-mail use has grown considerably, the study shows, but primarily for internal communications.

        The fact is, many clients may require communications via fax for a variety of reasons, or may not even have the capability of receiving e-mail. Businesses that interact with such clients have traditionally turned to the stand-alone fax machine, but they now have another option. “Electronic faxing” allows users to send faxes from any computer with Internet access to a fax machine in another office. Documents are securely uploaded and faxed directly from one’s computer—no fax machine; no maintenance, supplies, or separate phone line for such a machine; no need to print and walk documents over to said machine; and no confidential information sitting in a fax tray waiting to be sent.

        Another big benefit of electronic faxing is that while each transmission sent through a traditional fax machine costs the same as a phone call to the receiving number, electronic faxes are all “local” calls, just like an e-mail. The new faxing does not tie up computer or phone lines, either—the user simply hits “send” and moves on with business.

       The number of companies providing this service is limited.  One local company, however, is offering it with a particularly attractive set of features.

Townsware Corporation of Vineland, now in its eleventh year, is marketing an affordable electronic fax service called TwinFax.

        “We carefully analyzed the services being offered in this category,” says Townsware President Sam Boutros.  “We assembled the best features from each into one package.”

        TwinFax allows users to manage their faxed documents with ease, tracking and archiving documents with online storage, creating personalized fax covers and templates, and generating a variety of custom reports at the touch of a button. Businesses receive the user-friendly software and open an account that allows them to pay a nominal per-page faxing fee instead of the monthly fee many competitors require.

        Like its competitors, TwinFax is compatible with Microsoft Outlook Express and several other popular e-mail programs, permitting users to import their contact lists when they fax. But TwinFax now offers “MS Office Integration,” a special application allowing users to fax directly from MS Outlook and Word applications. In addition, only TwinFax allows users to send a request via fax for a broadcast job to be sent.

        Another advantage of TwinFax is the availability of Townsware’s IT technicians.  “One of our customers relies heavily on mass faxing, but his workers were somewhat uncomfortable with new technology,” said Boutros.  “We worked with them to develop a coversheet featuring bar codes that contain all of the necessary information to differentiate each broadcast. All their workers need to do is just hit one button to send the fax as directed.”

        To learn more about TwinFax, see www.twinfax.com, or visit www.townsware.com. Townsware Corporation is located at 1051 Magnolia Road, Vineland, NJ 08360 and can be reached at (866) 765-2765.